Terms of Use

Article 1 (Purpose)

This Agreement is intended to establish the rights, obligations, and responsibilities of Hanpoom and its users in connection with the use of the e-commerce services (hereinafter referred to as the “Services”) provided through the online shopping mall Hanpoom (www.hanpoom.com), operated by United Borders Co., Ltd. (hereinafter referred to as “Hanpoom”).

* These Terms shall also apply, to the extent they do not conflict with their nature, to electronic commerce conducted via PC communications, wireless networks, and other similar methods.

Article 2 (Definitions)

① “Hanpoom” refers to the virtual marketplace established by United Borders Co., Ltd. to offer goods or services (hereinafter collectively referred to as “Goods, etc.”) to users via computer or other means of communication, and also denotes the business operator running that marketplace.

② “User” means any member or non-member who accesses Hanpoom and receives the Services provided by Hanpoom in accordance with these Terms.

③ “Member” means a person who has registered as a member of Hanpoom and is entitled to continuously use the Services provided by Hanpoom.

④ “Non-member” means a person who uses the Services provided by Hanpoom without registering as a member.

Article 3 (Display, Explanation, and Amendment of Terms)

① Hanpoom shall prominently display on its initial service screen (or through a linked page) the contents of these Terms, the company’s trade name, the representative’s name, the address of its place of business (including the address for handling consumer complaints), telephone number, fax number, e-mail address, business registration number, mail-order business report number, and the name of the person responsible for personal information management.

② Before obtaining a user’s agreement to these Terms, Hanpoom shall provide a separate linked page or popup to ensure the user clearly understands important provisions—such as withdrawal of offers, delivery obligations, and refund conditions—and shall request the user’s explicit confirmation.

③ “Hanpoom” may amend these Terms within the scope that does not violate relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Framework Act on Consumers.

④ When “Hanpoom” revises these Terms, it shall specify the effective date and reasons for each amendment, and shall post both the current and amended Terms on Hanpoom’s home page for at least seven days prior to the effective date through the day before it. However, if the amendment is to the detriment of users, Hanpoom shall provide at least thirty days’ advance notice. In such cases, Hanpoom shall present a clear comparison of the pre-amendment and post-amendment provisions for ease of user understanding.

⑤ Amendments to these Terms shall apply only to contracts entered into after the effective date; contracts already concluded prior to that date shall remain subject to the pre-amendment Terms. However, if a user who has already entered into a contract expresses a desire to be bound by the amended Terms within the notice period under paragraph 3, and Hanpoom consents, then the amended Terms shall apply to that user.

⑥ Matters not specified in these Terms, or the interpretation thereof, shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms, the Consumer Protection Guidelines in Electronic Commerce issued by the Fair Trade Commission, relevant laws and regulations, and customary practices.

Article 4 (Provision and Modification of Services)

① “Hanpoom” shall perform the following functions:

1. Providing information on goods or services and concluding purchase contracts

2. Delivering goods or services for which purchase contracts have been concluded

3. Other tasks determined by Hanpoom

② In the event of a stock-out of goods or services, or changes in their technical specifications, Hanpoom may modify the goods or services to be provided under future contracts. In such cases, Hanpoom shall immediately post the updated content and the date of provision at the location where the current goods or services are displayed.

③ If Hanpoom must change the content of a contracted service due to reasons such as stock-outs or technical specification changes, it shall promptly notify the user at a contactable address.

④ In such cases, Hanpoom shall compensate the user for any damages incurred; provided, however, that Hanpoom shall not be liable if it proves there was no intent or negligence on its part.

Article 5 (Suspension of Service)

① “Hanpoom” may temporarily suspend its services in the event of maintenance, inspection, replacement, or failure of computer or other information-communication facilities, or interruption of communications.

② “Hanpoom” shall compensate users or third parties for any damages incurred as a result of such temporary service suspension under paragraph ①. However, this shall not apply if “Hanpoom” proves that it was not at fault or negligent.

③ If services become unavailable due to a change of business line, business discontinuation, merger, or similar reasons, “Hanpoom” shall notify users by the method set forth in Article 8 and shall compensate consumers in accordance with the terms originally announced by “Hanpoom.” If “Hanpoom” has not announced its compensation standards, it shall pay users’ accumulated mileage or points in equivalent goods or cash at the prevailing exchange value used by “Hanpoom.”

Article 6 (Membership Registration)

① A user may apply for membership by completing the registration form prescribed by “Hanpoom” and indicating assent to these Terms.

② “Hanpoom” shall register as a member any applicant who applies under paragraph ①, unless the applicant falls under any of the following subparagraphs:

1. An applicant who has previously lost membership under Article 7(3), unless at least three years have passed since that loss and “Hanpoom” has consented to re-registration.

2. An applicant who provides false information, omits required information, or makes typographical errors in the registration details.

3. An applicant whom “Hanpoom” determines would cause significant technical difficulties if registered as a member.

③ The membership contract is formed at the moment when “Hanpoom”’s acceptance reaches the applicant.

④ Members must notify “Hanpoom” of any changes to their registered information within a reasonable period, for example by updating their member profile.

Article 7 (Withdrawal and Loss of Membership)

① A member may withdraw from membership at any time by requesting withdrawal from “Hanpoom,” and “Hanpoom” shall process the withdrawal without delay.

② If a member falls under any of the following subparagraphs, “Hanpoom” may restrict or suspend the member’s status:

1. Providing false information at the time of registration.

2. Failure to pay the price of goods purchased through “Hanpoom,” or any other obligations incurred by a member in connection with using “Hanpoom,” by the due date.

3. Interfering with another person’s use of “Hanpoom,” misappropriating their information, or otherwise threatening the order of electronic commerce.

4. Using “Hanpoom” to commit acts prohibited by law or these Terms, or acts contrary to public order and morals.

③ If “Hanpoom” restricts or suspends membership under the foregoing, and the same act is repeated two or more times or the cause is not remedied within thirty days, “Hanpoom” may terminate the member’s status.

④ If “Hanpoom” terminates membership, it shall delete the member’s registration. In such cases, “Hanpoom” shall notify the member and provide at least thirty days for the member to present a statement before deletion.

Article 8 (Notice to Members)

① When “Hanpoom” gives notice to a member, it may do so via the email address the member has previously agreed to designate.

② In the case of notices to an unspecified number of members, “Hanpoom” may post the notice on its bulletin board for at least one week in lieu of individual notice. However, for matters that have a significant impact on an individual member’s transaction, “Hanpoom” shall send individual notice.

Article 9 (Purchase Application and Consent to Provide Personal Information)

① Users of “Hanpoom” may apply to purchase goods or services by the following or similar methods on the “Hanpoom” site. “Hanpoom” shall present the following information in an easy-to-understand manner when a user submits a purchase application:

1. Searching for and selecting goods or services

2. Entering the recipient’s name, address, telephone number, and email address (or mobile number)

3. Confirming the Terms, any services for which the right of withdrawal is restricted, and costs such as shipping and installation fees

4. Indicating agreement to these Terms and confirmation or refusal of the items in subparagraph 3

(e.g., mouse click)

5. Submitting the purchase application and consenting to “Hanpoom”’s confirmation

6. Selecting a payment method

② If “Hanpoom” needs to provide a purchaser’s personal information to a third party, it shall inform the purchaser of: 1) the recipient; 2) the recipient’s purpose for using the information; 3) the types of personal information provided; and 4) the period of retention and use by the recipient, and obtain the purchaser’s consent. (This also applies if any of these details change.)

③ If “Hanpoom” entrusts a third party with handling a purchaser’s personal information, it shall inform the purchaser of: 1) the identity of the entrusted party; and 2) the scope of the entrusted tasks, and obtain the purchaser’s consent. (This obligation also applies if any consented detail changes.) However, when such entrustment is necessary for the performance of a service contract and for the purchaser’s convenience, Hanpoom may notify via its privacy policy in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, without separate notice or consent procedures.

Article 10 (Formation of Contract)

① Hanpoom may refuse to accept a purchase application under Article 9 if any of the following apply. However, when contracting with a minor, Hanpoom must inform the minor that the contract may be canceled by the minor or their legal representative if the latter’s consent has not been obtained.

1. The application contains false information, omissions, or typographical errors.

2. A minor applies to purchase goods or services prohibited by the Youth Protection Act, such as tobacco or alcohol.

3. Hanpoom determines that accepting the application would cause significant technical difficulties.

② The contract is deemed formed at the moment Hanpoom’s acceptance reaches the purchaser in the form of a notice under Article 12(1).

③ Hanpoom’s acceptance notice shall include confirmation of the purchaser’s application, availability for sale, and information on how to correct or cancel the application.

Article 11 (Payment Methods)

Payment for goods or services purchased through Hanpoom may be made by any of the following available methods. Hanpoom shall not impose any additional fees on the purchase price in connection with the user’s chosen payment method.

1. Account transfers via phone banking, internet banking, mail banking, etc.

2. Card payments by prepaid cards, debit cards, credit cards, etc.

3. Online bank transfer without a passbook

4. Electronic money payment

5. Payment upon receipt

6. Payment using mileage or points issued by Hanpoom

7. Payment by gift certificates contracted with or recognized by Hanpoom

8. Other electronic payment methods

Article 12 (Order Acknowledgment, Modification, and Cancellation)

① When a purchaser’s order application is received, Hanpoom shall send an order acknowledgment notice to the purchaser.

② Upon receiving the acknowledgment notice, the user may immediately request modification or cancellation of their purchase application if there is any discrepancy in intent; Hanpoom shall, prior to shipment, process such request without delay. However, if payment has already been made, the provisions on withdrawal under Article 15 shall apply.

Article 13 (Supply of Goods, etc.)

① Unless otherwise agreed with the user as to the timing of supply, Hanpoom shall take all necessary measures—such as custom production and packaging—to deliver the goods or services within seven days from the date the user places an order. However, if Hanpoom has already received full or partial payment, it shall take such measures within three business days from the date payment was received. In doing so, Hanpoom shall take appropriate steps to allow the user to verify the supply procedures and status.

② Hanpoom shall specify for the goods purchased by the user the delivery method, the party responsible for delivery charges for each method, and the delivery period. If Hanpoom exceeds the agreed delivery period, it shall compensate the user for any resulting damages. However, Hanpoom shall not be liable if it proves there was no intent or negligence on its part.

Article 14 (Refund)

Hanpoom shall, when goods or services ordered by the user cannot be delivered or provided due to reasons such as stock-out, promptly notify the user of the reason and, if payment has been received in advance, refund the payment or take necessary refund measures within three business days from the date payment was received.

Article 15 (Withdrawal, etc.)

① A user who has entered into a contract with Hanpoom for the purchase of goods or services may withdraw their order within seven days from the date of receipt of the written contract information as prescribed in Article 13(2) of the Act on Consumer Protection in Electronic Commerce (or, if the supply of goods is delayed beyond the date of receipt of the document, within seven days from the date the goods are received or the supply begins). However, if other provisions on withdrawal are stipulated in that Act, those provisions shall apply.

② A user may not return or exchange goods in the following cases:

1. The goods are lost or damaged due to reasons attributable to the user (provided that if the user damages the packaging in order to inspect the contents, withdrawal is permitted).

2. The value of the goods has significantly decreased due to the user’s use or partial consumption.

3. The value of the goods has significantly decreased over time to the extent that resale is difficult.

4. The original packaging of goods that can be replicated with goods of the same performance is damaged.

5. For custom-made goods, if irreparable damage to the seller is anticipated upon withdrawal and the user has given prior consent.

③ In the case of subparagraphs 2 to 4 of paragraph 2, if Hanpoom does not clearly state in advance at a place easily recognizable to the consumer that withdrawal is restricted, or does not take measures such as providing a sample, the user’s right of withdrawal shall not be restricted.

④ Notwithstanding paragraphs 1 and 2, if the contents of the goods differ from the display or advertising, or from the contract, the user may withdraw within three months from the date of receipt of the goods, or within thirty days from the date the user became aware or could have become aware of the discrepancy.

Article 16 (Effects of Withdrawal, etc.)

① Hanpoom shall refund the payment received for the goods within three business days of receiving the returned goods. If Hanpoom delays the refund, it shall pay delayed interest calculated by multiplying the delayed period by the rate of delay interest prescribed in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.

② When refunding the payment, if the user paid by credit card or electronic money, Hanpoom shall immediately request the business operator that provided the payment method to suspend or cancel the charge for the goods.

③ In the case of withdrawal, the user shall bear the costs required to return the goods received. Hanpoom shall not claim penalties or damages from the user for withdrawal. However, if the user withdraws because the goods differ from the display/advertising or from the contract terms, Hanpoom shall bear the return shipping costs.

④ If the user pays shipping costs when receiving goods, Hanpoom shall clearly indicate who is responsible for those costs in the event of withdrawal, so that the user can easily understand.

Article 17 (Personal Information Protection)

① Hanpoom collects only the minimum personal information necessary to provide its services.

② Hanpoom does not collect information in advance at registration that is necessary to fulfill the purchase contract. However, this does not apply when collecting specific minimum personal information prior to contracting is required by law for identity verification.

③ When collecting or using a user’s personal information, Hanpoom shall notify the user of the purpose and obtain their consent.

④ Hanpoom shall not use collected personal information for purposes beyond the original intent. If new purposes arise or the information is to be provided to a third party, Hanpoom shall notify the user of the purpose at the time of collection/provision and obtain consent. Exceptions apply only as specified by law.

⑤ When Hanpoom must obtain user consent under paragraphs 2 or 3, it shall clearly specify or notify in advance the details required by Article 22(2) of the Act on Promotion of Information and Communications Network Utilization and Information Protection—namely, the identity of the personal information manager (affiliation, name, telephone number, other contact details), the purpose of collection and use, and information on third-party provision (recipients, purposes, and types of information provided). Users may withdraw consent at any time.

⑥ Users may request access to and correction of their personal information held by Hanpoom at any time. Hanpoom shall promptly take necessary action. If a user requests correction of an error, Hanpoom shall suspend use of that information until the error is corrected.

⑦ To protect personal information, Hanpoom shall limit handlers of user data to the minimum necessary. Hanpoom is fully liable for any damage caused by loss, theft, leakage, unauthorized provision to third parties, alteration, or other breaches of user data, including credit card and bank account information.

⑧ When Hanpoom or a third party it has provided data to has fulfilled the purpose of collection or provision, the personal information shall be destroyed without delay.

⑨ Hanpoom shall not pre-check consent boxes for the collection, use, or provision of personal information. It shall specifically list services restricted if consent is refused, and shall not limit or deny service provision—such as membership registration—based on refusal of consent for non-essential personal information.

Article 18 (Duties of Hanpoom)

① “Hanpoom” shall not engage in any acts prohibited by law or these Terms, or contrary to public order and morals, and shall make every effort to continuously and stably provide goods and services as stipulated herein.

② “Hanpoom” shall establish security systems to protect users’ personal information (including credit information) so that users can safely use its Internet services.

③ If “Hanpoom” causes damage to a user through unfair labeling or advertising of goods or services in violation of Article 3 of the Act on Fair Labeling and Advertising, it shall be liable for compensation.

④ “Hanpoom” shall not send profit-driven advertising emails to users who have not consented to receive them.

Article 19 (Member’s Obligations Regarding ID and Password)

① Except as provided in Article 17, the responsibility for managing one’s ID and password lies with the member.

② A member shall not allow any third party to use their ID or password.

③ If a member becomes aware that their ID or password has been stolen or is being used by a third party, they shall immediately notify “Hanpoom” and follow any instructions provided.

Article 20 (User’s Obligations)

Users shall not engage in any of the following acts:

1. Registering false information at the time of application or modification

2. Misappropriating another person’s information

3. Altering information posted on “Hanpoom”

4. Transmitting or posting information (such as computer programs) other than that specified by “Hanpoom”

5. Infringing the copyrights or other intellectual property rights of “Hanpoom” or any third party

6. Damaging the reputation of “Hanpoom” or any third party, or interfering with their business

7. Disclosing or posting obscene or violent messages, images, audio, or any other content contrary to public order and morals on “Hanpoom”

Article 21 (Relationship Between Connecting and Connected Sites)

① When an upper-level “Hanpoom” and a lower-level “Hanpoom” are connected by a hyperlink (e.g., the hyperlink target may include text, images, or animation), the former is referred to as the linking “Hanpoom” (website) and the latter as the linked “Hanpoom” (website).

② If the linking “Hanpoom” clearly indicates—on its home page or in a popup at the moment of linking—that it does not guarantee transactions conducted by users with goods or services independently provided by the linked “Hanpoom,” then it shall bear no guarantee liability for those transactions.

Article 22 (Copyright Ownership and Usage Restrictions)

① Copyright and other intellectual property rights in works created by “Hanpoom” belong to “Hanpoom.”

② Users shall not, without prior consent from “Hanpoom,” reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes—and shall not permit third parties to use—any information obtained through “Hanpoom” that is subject to “Hanpoom”’s intellectual property rights.

③ If “Hanpoom” uses intellectual property belonging to a user under agreement, it shall notify that user.

Article 23 (Dispute Resolution)

① “Hanpoom” shall establish and operate an internal damage-compensation organization to address and resolve legitimate user opinions or complaints and to compensate for any resulting losses.

② “Hanpoom” shall give priority to handling complaints and opinions submitted by users; if prompt resolution is not possible, it shall immediately inform the user of the reason and the expected processing schedule.

③ In the event of an e-commerce dispute between “Hanpoom” and a user for which a remedy application has been filed, the parties may agree to mediation by the Fair Trade Commission or a dispute-resolution body designated by the city/provincial governor.

Article 24 (Jurisdiction and Governing Law)

① Lawsuits arising from e-commerce disputes between “Hanpoom” and a user shall be filed in the district court having jurisdiction over the user’s address at the time of filing; if the user has no address, then in the court corresponding to their place of residence. However, if the address or residence is unclear, or if the user is a foreign resident, the suit may be filed in a court as provided by the Civil Procedure Act.

② Korean law shall govern e-commerce disputes between “Hanpoom” and its users.

Article 25 (Points)

① “Hanpoom” may grant points to members based on their purchase activities, event participation, or other criteria.

② Members may use points as a payment method when purchasing goods or services on “Hanpoom.” “Hanpoom” shall separately post or notify the criteria for earning points, usage method, validity period, and any restrictions. Conditions for point usage may vary according to “Hanpoom”’s policy.

③ Points cannot be redeemed for cash.

④ Members may not transfer points to third parties or other accounts, trade them for consideration, or convert them to cash.

⑤ “Hanpoom” may restrict the use of points, cancel any purchase applications made using those points, or suspend a member’s account if the member acquires points by methods not approved by Hanpoom or by fraudulent means such as providing false information, or uses points for improper purposes.

⑥ Upon membership withdrawal, any unused points shall expire immediately and cannot be restored even if the member re-registers.

Article 26 (Composition of Product Price)

① The selling price of goods displayed on the “Mall” includes the purchase price of the goods from the overseas supplier; transportation costs from the overseas supplier to the Company’s overseas receiving location; local taxes overseas; overseas purchase contract fees; usage fees for the overseas receiving location (overseas logistics center); international shipping fees; import duties; import value-added tax; domestic shipping fees; and other taxes (hereinafter “customs duties and VAT, etc.”).

② Prior to the user’s payment of the selling price, the Company must separately notify the user of the breakdown of the selling price components set forth in the preceding paragraph.

③ The selling price may vary due to reasons such as overseas supplier discounts or exchange rate fluctuations, and if the Company cannot supply the ordered goods for such reasons, the Company must inform the user of the cause and take measures—such as refunding the fees—within three business days.

Article 27 (Shipping)

The Company does not cooperate with user requests to split shipments or falsify prices to evade customs duties or VAT.

Article 28 (Customs Clearance)

① The Company shall perform customs clearance procedures on behalf of the user through a transportation and customs brokerage firm designated by the Company. Any customs duties, VAT, etc., incurred in this process shall be borne by the user or consignee.

② If the designated transportation and customs brokerage firm pays customs duties, VAT, etc., on behalf of the user, the Company shall settle the amount that the user prepaid at the time of order with that firm.

Article 29 (Emergency Measures)

① If a competent authority makes a lawful delivery request for goods due to reasons attributable to the user, the Company shall surrender the goods to that authority and notify the user without delay.

② If the user suffers damages due to the action described in the preceding paragraph, the Company shall compensate the user for those damages.

③ If the competent authority returns the goods under paragraph 1, the Company shall promptly continue performing its obligations under the purchase contract.

Article 30 (Returns)

① If a user withdraws an order after the goods have been dispatched to the Company’s overseas receiving location under a sales contract with an overseas supplier, the user shall bear the overseas local shipping fees, purchase fees, and local return shipping fees. The Company must provide documentation evidencing the date of the sales contract and the date of dispatch.

② If a user withdraws an order after the goods have been dispatched to the user’s domestic receiving location, the user shall bear all costs incurred for importing the goods—including overseas local shipping fees, overseas taxes, usage fees for the overseas receiving location, shipping costs, air freight, customs brokerage fees, customs duties and VAT—and the return shipping costs to the Company’s domestic address.

③ If the user withdraws because the goods differ from the display/advertising or from the contract, the Company shall bear the costs necessary for returning the goods.

④ If the user paid shipping costs when receiving the goods, the Company shall clearly indicate who is responsible for those costs in the event of withdrawal.

⑤ The Company shall take measures—such as displaying the facts set out in paragraphs 1 and 2 in a place easily recognizable to users on the “Mall”—in advance.

Article 31 (Exchange and Repair)

① The Company does not hold stock of goods and therefore cannot provide exchanges; however, returns and refunds under withdrawal are possible.

② The Company does not perform repair (A/S) services for goods.

③ If the Company fails to display the matters in paragraphs 1 and 2 in a place easily recognizable to users on the “Mall” in advance, the Company shall cooperate with the user’s requests for exchange and repair.

Article 32 (Coupons / Discount Codes)

Hanpoom may grant coupons entitling members to a fixed amount or percentage discount on purchases of goods when they meet certain service usage conditions—such as purchase activities or event participation—as announced on a separate information page within Hanpoom.

The method of granting coupons, the validity period, and other detailed information regarding coupons shall be as specified on the separate information page within Hanpoom.

Members may use coupons only for their own transactions and shall not sell, transfer, or otherwise dispose of coupons to third parties or engage in acts substantially equivalent to sale or transfer.

Coupons may be used only under the specified conditions and within the valid period.

Hanpoom may restrict coupon usage according to various conditions—such as partners, types of goods, and transaction amounts—and coupons expire upon membership withdrawal.

If it is confirmed that a coupon was obtained by fraudulent means, Hanpoom may notify the member, grant an opportunity to explain, and then take necessary measures—such as recalling the coupon or filing a criminal complaint.