Return & Exchange Policy

1. Eligibility Period

• Return or exchange requests must be submitted within 7 days of receiving the item.

2. Fees & Conditions

• For customer-initiated returns (e.g., change of mind), round-trip shipping costs and a restocking fee (20% of the product price) will be deducted from the refund.
• For returns due to seller error (e.g., defective or incorrect items), no fees will be charged to the customer.
• If shipping fees were paid at the time of order, those fees will be deducted from the refund amount.

3. How to Request

• Contact channels: KakaoTalk or Email (help@hanpoom.com)
• Please include your order number and the item(s) you wish to return or exchange.
• Once approved, we will proceed with reshipping the item or issuing a refund.

4. Ineligible Return Cases

• Requests submitted more than 7 days after delivery
• Products that are damaged, broken, or missing components due to customer mishandling
• Items that show signs of use or have diminished value due to time or wear
• Products with removed tags or broken seals, or those no longer suitable for resale
• Lost or stolen items following an unattended delivery request
• Returns initiated without prior approval from customer service

Refund Policy

1. Eligibility Period

• Refund requests must be submitted within 7 days of receiving the product.

2. How to Request

• Contact channels: KakaoTalk or Email (help@hanpoom.com)
• Please include your order number, the item(s) for refund, reason for the request, and preferred refund method.

3. Non-Refundable Cases

• Items damaged or lost due to customer negligence (excluding packaging damage from product inspection)
• Items with significantly reduced value due to use or partial consumption
• Products that have become unsellable due to the passage of time
• Reproducible goods with broken seals or damaged original packaging
• Refused deliveries due to customs duties or import fees
• Fresh or made-to-order items where production or shipping has already begun
• Lost or stolen items following an unattended delivery request
• Minor damage to external packaging that does not affect product use
• Color variations due to monitor or screen differences
• For health and beauty products, if allergic reactions or skin issues occur, a return is possible with supporting documents (e.g., medical note or diagnosis). All related costs will be the customer’s responsibility.